Stolen Car and No Insurance Payment

Q: My car was stolen 2 months ago, why hasn’t my insurance company paid me for it yet?

A: You should probably ask your claims adjuster or their supervisor that question.

Stolen vehicles are always thoroughly investigated because of the high amount of fraud associated with them, so you can thank those people for the delay in your payment. However, 2 months does seem a bit long for an investigation. Like I stated immediately, ask your claims adjusted or their manager as to why no insurance payment has been made yet.

Are they waiting on a document? Are they questioning your coverage? Are they waiting for a police report? Is there anything you can do to assist them in getting your claim processed?

If you can’t get an answer out of either your claims adjuster or their supervisor, go back to your agent and tell them what is going on. Agents will usually step in on your behalf and get to the bottom of why things are going as they should be with a claim for their client.

If your agent is not able to get anywhere, then it is time to contact your state insurance commissioner to file a complaint against your insurance company for no insurance payment being made for your stolen vehicle.