AAA Insurance Reviews
AAA Insurance Reviews – Direct from the Auto Club
The American Automobile Association (AAA) is one of the oldest companies in the United States that sells auto insurance. They were founded in 1902 to lobby for improved roads. They continue to enjoy that heritage and have a respected tradition of roadside assistance, iconic maps, and now car insurance. The following AAA insurance reviews are from actual customers.
AAA primarily focuses on auto insurance, but they also offer home and life insurance. If you have an experience with AAA, leave a review – good or bad.
To see reviews for a different company, checkout these auto insurance reviews.
To see reviews for Allstate, click here.
To see reviews for Progressive, click here.
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| Price | |
| Service | |
| Claims | |
Reviews (75)
S Tarant
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A customer of AAA auto insurance plowed her car into my place of business because she put the car into the wrong gear. The cause and fault is not being contested, yet it’s been more than five months since the damage occurred and AAA has still not paid anything to my company for the claim! Because of their behavior a legal action against the driver is now imminent. The test of an insurance company is not how nice they are when they take your money, it’s how they behave when you have an accident and you need them. Their behavior in this situation has made their client vulnerable to a law suit that could be averted if they acted civilly and responsibly. Buyer beware.
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gina
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aaa is capable and supportive but expect no return calls and mediocre insurance and don’t wait until you have a loss
Geico
Progressive
call and ask to compare what a shock
change was easy and cost saving
happy with the change
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Joyce
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A bit pricey, but good customer service.
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Don F.
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Not all that impressed with this insurance company. The price is ok. Customer service was nothing special when we first bought the policy. I have never had to file a claim, so I cant really say anything about that. Hopefully they are more impressive than their customer service.
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Joyce Sanders
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My son has coverage with this company. He has a headlight cover busted out by nature. It has been a month now and no adjuster has called or come to give him a quote. He has called them several times and can only get a ladies answering machine! He will be changing insurance companies ASAP! I have had coverage with this company for a year. I TOO will be looking for a new company.
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Dan
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Have them for the last 4 years. So far had very good experience working with AAA. The policy is simple and give us a great coverage. I had to change names on policy and costumer service was extremely helpful.
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Jess
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AAA has always been there for me when it comes to car insurance. In the past I have had car insurers that would give me the run around and not really truly care about costs and coverage. As soon as I met with an agent from AAA, my world was flipped upside down. I didn’t know how a car insurance agency was suppose to treat you because I had been treated so poorly in the past by other car insurance companies, but ever since I made the switch over to AAA years ago it has been nothing but smooth sailing. A few years ago when I first started my insurance through AAA, I was in a bad accident. I was T-boned at an intersection and was not held liable because the other driver ran a red light. Not only did AAA ensure all my costs for damages would be covered, but my plan provided for medical expenses too as I was int he hospital for a few days, and the insurance agent I spoke with made it easier than ever for me especially considering my fragile condition and my state of need. All in all I’ve completely enjoyed my experience at AAA so far because I’ve been treated nothing short of spectacular. Many other agencies, not just insurance agencies, could really take a lesson or two out of AAA’s playbook when it comes to customer service, because I feel like at AAA customer service is their number one priority when it comes to its clients.
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RJ
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I want to say first that Allstate is prompt with getting you your 6 month proof of insurance cards. I have usually received them about a month before the new active date. Generally Allstate is good and my premium has not gone up while I have had them. In fact it has slowly trickled down and dropped some more once I turned 25. My one issue I had with them is they wanted to play a game with fault due to a multi-car accident. I was on the highway and had to come to a sudden stop because of traffic being stopped. I did not hit the guy in front of me. I got rear ended and hit the person in front of me. That person also lead to more rear endings. While they considered my car totaled and paid off the loan, it took them more than a month to determine who was at fault. It was determined I was not at fault and my premium did not increase. I still would have liked a faster turn around. The other thing is that my local agent is easy to get a hold of the corporate customer service can take a bit to contact. I have had some substantial wait times before. I have never had a call hang up on me though and once I’m on hold I’ll get to a representative eventually. The corporate representatives I have had to dealt with are generally helpful, and fill in the gaps that the local agent could not deal with. I would definitely go with Allstate if they offer you a good quote for full coverage. They will fight for if an accident is not your fault. In my case my only annoyance was due to how long determining what happened took.
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Allison
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Mom and Dad Had aaa… This is their opinion, and my facts I presented them with the company I currently and always will have.
Dads reviews with AAA-
Con- To Pricey
Pro- online payment from their bank ,,, but so does MCA (Motor Club of America).
Con-Don’t like it as he does his new company Customer service is way better.
Moms Opinion of AAA
Don’t have everything Motor club of America does… and she don’t know how this internet review is going to help because shes new to the internet… As her youngest daughter I am happy to say they love MCA and so do I who can beat at lowest 10.00 month or what we have the 20.00 bill for everything.. Good luck people….We give AAA a 1star Average.
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David
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I have my auto and home with this company for years and never a claim. Had a contractor fire and his insurance seems low on estimates. The restoration is unable to do work. So I involve AAA and their claim adjuster came out the next day but things seem to stop in the main office. They claim adjuster will not call back or is on vacation. Others do seem eager to handle another claim adjusters business. So, I must say that AAA is on of the WORST insurance companies I have ever used. Plan to to change soon.
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DA
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I have been a customer of Allstate for the last 6 years. I switched to them after GEico raised my rates for a simple fender bender. My experience with them has been good. They’ve constantly trying to stay in contact and ensure I have everything I need. Both my home and auto insurance are with them, so that has resulted in some price cuts. I think they may be on the expensive side, but the service has made it worth it. When I’ve requested they do things to lower my rates, they do. Fortunately, I have not have to test their claim service, and I hope it stays that way. But if things go as they have, I will not be disappointed. The other good thing I have there is that I have gained 100 per year of accident free driving. So my deductible right now will be 500, even though I am paying for a 1000. So I am saving money. So, the company itself treats its customers very good. They make an effort to give me what I need. They provide a very usefull app (though that needs to get modernized). I can do a lot of things through it (Change coverage, amounts, etc) without having to contact them. But again, this app needs to improve. I want to instantly see my changes applied, versus having to talk to them to confirm things. Geico was like this many years ago, so I don’t see why they can’t do it too. Overall, I will keep this company, unless I find one that is just as good, but cheaper.
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Patricia H
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Knowing that I have road service gives me an extra measure of confidence on Michigan’s wintery roads. Whether it be a slide in the ditch or just a dead battery I can call and get the help I need no matter where I am at….relief. On those occasions that I have needed this service the communication and response to my need has been above average allowing me to rest easy as I drive those back roads where the plows go last. I also have the confidence of knowing that if another family member is in need, they too can access this service avoiding being stranded when it is dangerously cold or slippery.
Additionally, when we have needed to make minor changes to our policy the customer service has been friendly and efficient, making prompt changes and billing us at our convenience. We have also appreciated the agents understanding of adding teenage drivers to our plan. They work hard to give me the best rate for the current situation which seems to always be changing. When we travel we have made us of the AAA discounts as hotels and attractions both domestically and internationally, and the benefits regarding rental cars.
AAA has also been a front runner in keeping up with changing technology with many online options for assistance. It is these extras that keep me coming back to AAA for my insurance needs over and over. If you are shopping for insurance consider the perks that AAA offers and check out their service and rates…I have appreciated both over the many years I have been associated with them.
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alex
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I very rarely write reviews online but AAA auto insurance is by far the worst insurance I’ve ever had. i have never been so insulted by a customer service representative. i thought it was great to have a “local” insurance company. I went fromm having Allstate to Progressive and being a poor college student at the time Allstate was too high for my budget however they had the best customer service. I only swtiched from Progressive because I was buying a house and AAA offered a deal that gave you an extra discount if you switched your auto…little did I know that they would soon be the worst company I had ever signed up for. I would rather have kept paying more for my auto insurance and had nice, helpful customer service than pay less and have crappy, rude service. I have been in retail, worked as a bartender and server in a five star restaurant and been a shop manager throughout my life and I would never have the audacity to say some of the rude comments that these so called customer service reps said to me. Of course i guess if you know for a fact you will never come face to face with a customer you can say whatever you want without any reprecussions. I cannot comment on the process of filing a claim with the company because I never had to, THANK GOD!!!!!!!!! I can only imagine how distasteful and rude they are. One of the ladies I spoke with told me “just because we don’t send you a bill in the mail does not mean you just don’t pay it.” Excuse me, I’m sorry what? How would they expect you to know you have a bill when they send it to the wrong address for the 7th time (not an exaggeration sadly). I literally had to call and change my address 7 times to get my bill in the mail and they still sent it to the wrong address yet again. Today I spoke with another rude CSR and she said “well bills/collections does not receive address changes if you change it with the membership service dept.” WOW it would have been really nice for someone to tell me that since my insurance has overlapped. I was sent no notice, no phone call, nothing!!! How frustrating is it to find out through your workplace that your insurance has overlapped? EXTREMELY.
I had to find out the hard way that AAA insurance is the worst insurance company ever. I’m not the only one either. The reason you think of elderly people when you hear AAA is because they are probably the only ones they can con into being their customers anymore. I truely hope that this company is bought out by a better one and it dissolves all of the employees they currently have and replace them with nice, helpful staff like they should currently be. I also hope that Richard Purcell the Collections Supervisor updates their system so that they know when there customers have an address change.
Do yourself a HUGE favor and do not choose AAA. Go with Progressive(or really any company other than AAA), now that I have cancelled my policy with AAA I went back to Peogressive and they are the most AWESOME company. They have been so helpful and kind and they even waived the overlapsed insurance fee because apparently many people have complained about AAA doing the same thing they did to me. I have never had a debt collection out to get me until AAA because I had no idea I even had a debt. Hope that this helps anyone from becoming a AAA victim like I was.
Also just found out that they do not have a review/ratings page on their website great!!! Looks like I’ll be making some fun phone calls 🙂
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Michael M
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I really like AAA. I have had them for over 10 years. Every time I have a problem, they are always there for me. There was one time where I had a job interview 90 minutes away from my home. I drove up to the interview, and on the way back, my car broke down. I was stuck on the side of the freeway late at night, and I was 90 minutes away from my house. I was really scared. Luckily, I called AAA and they helped me out a lot. They made sure that I was safe, and they gave me some tips on how to be safe on the side of the road. That meant a lot to me. It showed me that they really cared about my safety. That was awesome. They told me what to do, and they sent someone out for me. The person towed my car down to my house! That was really awesome because my house was really far away. I thought that was awesome of them to do that. It meant a lot for me because they really worked hard to make sure I was safe and that my car got home! I would recommend AAA to anyone because they really care about their people. I felt like they really cared and I thought that they really did an outstanding job in my situation. I will never switch to another company. They are awesome! They are really nice people and they are never mean!
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Terry Logan
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I can’t say I’ve ever been so frustrated with a company. The claims handlers are a joke and call backs are few and far between. It’s been seven days since the accident and we still don’t have a rental car and they still have not even looked at the vehicle. I would never recommend AAA to anyone!!!
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Alex
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Had very bad experience working with AAA Insurance. I moved to them coz they offered me bit better insurance quotes than I had before. Troubles coming when you got to accident and file a claim. They do all they could to pay you as less as possible, finally I got my money, but it cost me lots of time and nerves. I have never had so much troubles in any other insurance company before.
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Stephanie S
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I have had AAA for about 8 years now and have had nothing but positive experience from them! When my car was hit a few years ago the claim service was fast and easy. I took my car to the shop and it was fixed in 3 days. They handled everything else. I also love there roadside assistance. I had 2 instances when my car got a flat tire and they came out in less then 20 minutes. Very quick and courtious. I also locked my keys in my car and they helped me in that situation as well. AAA members also have a lot of great discounts at hotels, rental cars, and even amusement parks which we used a few times as well. Great company! Don’t think I’ll ever switch!
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Jennifer
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I have had an overall great experience with AAA. Since becoming insured with them at 17, I’ve had two accidents, a few dead batteries, and a blown clutch. In all except one experience, AAA has been there to help me out quickly and effectively. The only time I had a problem was when I had my second accident, and the AAA associate seemed to forget about me and my car – for a month. When they got an insurance adjuster out to look at my car, they complained I was in the “pay everyday to park” area. Sorry, trough potatoes – you guys didn’t respond quickly enough. Since then, I’ve had nothing but good service, and in the case of the previous bad service, I got a refund on my deductable and an apology. Not too shabby.
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Andrew
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Left the other insurance company about 2 years ago. Never really needed insurance until recently. Mostly switched just for the cheaper prices while maintaining coverage.
Was pleasantly surprised when the car tossed a belt and they sent someone right out with no issue at all. The driver was very nice and had it hooked up and on its way in no time at all. Had it towed directly to the house and picked up a belt at the local shop. Was back up and running in just a couple of hours.
Just a couple months later winter was going full tilt and the nights were dipping well below zero. This does a number on car batteries and sure enough it refused to start no matter how much I wanted it to. Had a truck there within the hour. The driver brought a battery pack so it was pretty painless. He hooked up with a meter to be sure it was the battery. Informed me I really should replace it and that this would be a on going issue if I left it as is. Connected his battery pack and had me turn it over. It sprung to life without hesitation. The last thing I want to do is stand out in the cold replacing the battery so I put it off figuring there is noway it would get that cold again. Yeah not such a bright move as I had another truck in my driveway a week later. This time I did not ignore the advice and had a new battery in that night. In short, great service, great prices.
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CS
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AAA has been a great insurance company for me so far. I have the motorcycle plan with them and they have better rates than any of the other companies that I have looked into. One time I had to have my motorcycle towed and even though I didn’t have the motorcycle coverage just yet, they were still able to help me out. Now that I am fully covered by them, I have access to free 100 mile towing and roadside service that I have used two times. Every time I’ve called for the roadside service, they were at my location in a timely manner. The only thing I could say negative about them is that some of the places they have tow your vehicle aren’t the most respectable places. One time the guy who came to tow my bike had no idea what he was doing and I had to assist him myself.
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Angela
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I feel sorry for some of the people, with their experiences with this company and their vehicles. First let me say that I am walking away from this company, not because i have been in an accident….but because the customer service, and billing are horrific! In 2013 my credit card was comprimised. Now my insurance, home, auto, and life were all being automatically paid through this card. I immediately called my agent, and stopped in to change to the new card number. The agent put everything in the computer, and assured me all was well with the world. Next thing i know i get a letter that I am in pending cancellation. My automatic payment could not be processed. When i spoke to home office, they gave me the card number on file. The agent had typed in the wrong number! It was, as they said, at that time too late to go back on automatic payments…so I would have to pay the entire 4 months remaining payment immediately! I explained that this was unfair due to this being an error on the part of their agent. Finally, after arguing with several individuals i was put back on the automatic payment plan, but was billed two months. Not so long after…..my sixteen year old receives his DL and I have him responsibly added to my policy. Called my new agent ” switched agents after the last screw up” only to find out I am in pending cancellation….why? I ask. The person whom i was speaking to, not my regular agent ” States…when they added your son to the policy, the automatic payments were never updated….Why do they need to be updated, I only added someone to my policy, and i am once again pending cancellation? If the agent knew this had to be done…why didn’t he do it? Again I was told that I would have to pay the entire premium up front, or be forced to make two payments within two weeks of each other to get pack on automatic payments. As a single parent my budget does not allow me the luxury of taking out a ton of extra money to keep mopping up someones costly mistakes. Just try to get anyone at this company to help when you need it…I dare you! If the service is this bad on a paperwork level, imagine if I or my son gets into an accident. Thats it, I am out!!!
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Michael
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This company has its ups and downs. One time I was out of town for a job interview, and my coverage on AAA did not cover the mileage that it would take for them to drive up and pick up my truck. I had a 50 mile limit and I was over 100 miles away from my hometown. This was really frustrating because this was the one time that I needed my auto insurance company to help me out and they could not!
I ended up calling a local tow truck and it went fine. In order for me to have used AAA, I needed a higher membership plan. I mean, I wish they could have at least come out and I had the option of upgrading my membership after they picked up my truck. They said that I had to either go online or call on the phone to upgrade my membership on normal business hours. It was past normal business hours so I could not upgrade my membership. I feel like this is part of a scam, but it’s just another big company with their weird rules.
On the bright side, I have been in situations where I had to call them to pick up my truck and they do do it very fast and efficiently. They have very reliable customer service which is always a great thing in any business. Great customer service can make or break a relationship between a company and their clients. Overall I would say this is a good company.
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Lauren Allen
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AAA is by far the WORST company anyone can go with. I had a car accident in 2012,(rollover) and this happened in December. At the end of January of 2013, my “Claims Representative” (what a loser!) phoned and asked if I had filled out all my paperwork for the claim. “I lost your file” he said. I told him he’d damn well better look for it. Surprisingly it was found. They have stopped paying for my visit to my specialists (I have a Traumatic Brain Injury) because now, and as a result of, I have seizures. Luckily, I have an attorney. AAA has not paid my specialists in three months and told me “they never got a bill.”Yeah. Show me a neurologist who performs an EEG who does not expect a bill. I can’t even see him now, much less get all the pertinent info I need. Oh yeah, here’s another corker: AAA sent me to someone who represented himself (a Dr. Boyd) who only has an Ed.D for a neuropsych evaluation; I told this to a friend of mine who is a real lawyer (and a real honest one, too) and he laughed out loud. The problem with AAA is that they think they are dealing with stupid people. NEVER, NEVER, NEVER give these clowns money.
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