Arbella Customer Reviews
Arbella Insurance is a relatively new insurance company that targets customers in New England. Located in Quincy, Massachusetts, they bill themselves as a regional auto insurance company “for the unique challenges of New England life”. Arbella was founded in 1988.
Arbella is a small company that aims to be a regional leader in automobile insurance. If you have an experience with Arbella, leave a review – good or bad. To see reviews for a different company, checkout these auto insurance reviews.
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For AAA reviews, click here.
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| Service | |
| Claims | |
Reviews (14)
Monica
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Arbella is a great company UNTIL you file a claim of any sort.
I got rear-ended and that was considered a loss against my policy even though the other car who hit me was insured and paid for the damage.
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j
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This company is a joke.. my complaint basicly boils down to the fact that their adjuster cuts off 25% of the repair cost. I called about the two estimates I got that were very close in repair. They said nothing they will do until I carryvto the shop and they would send adjuster out again. The accident was arbellas customers fault. I don’t not to take my truck to shop until I know they are paying 100% of repairs.. not to mention it took almost 6 weeks to get an adjuster to look at it. I’m so glad the do not sell insurance here… I hope to never have another Arbella customer hit my car…
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RLo
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I went to ARBELLA by word of mouth, hearing how great they were. Everything was fine between us until I was involved in an accident, that’s when everything changed. I was side swiped on a highway, they told me because I had basic insurance I wasnt covered, not to mention when looking into Arbella as a car insurance company we asked the difference of each type of insurance and they never told me basic meant I wouldn’t be covered in the event of an accident. For me, that’s the whole reason of getting insurance is to be covered in that event, therefore I would have choose the next plan, anyways, i dealt with a woman accident adjuster who was extremely unprofessional, arrogant, and rude not even to me but to the person who’s number I left for them to contact me, who had nothing to even do with any of this, then after leaving numerous messages I got her on the phone and again, she was very unprofessional, rude, and acted as if she couldnt be bothered with any of my questions or concerns, I always thought my insurance company was supposed to fight for me or was at least on my team, Arbella is not the company you can rely on to help you in any way if it doesn’t benefit them, you Will be on your own, beware, What a nightmare company!! I am now in the process of finding a more caring car insurance company, it’s a shame, I wish I looked into the reviews and did my homework before accepting ARBELLA as my car insurance company.
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doug
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Was called one day by a customer service rep that said they had been trying to contact me (broker had all ny info) and asked why I had left the scene of an accident and didn’t report it.
I stated I hadn’t been in an accident and asked why I would take off if I was insured? The customer service rep was very rude. I asked where this alleged accident had happened and she couldn’t give me an answer.
I told her that I had zero damage on the car to which she then said they would send an adjuster out to looj at the damage. Apparently he came out. I was never given a copy of the supposef damage.
A couple of weeks later, they called again and said I needed to fill out an accudent report. I told them it didn’t make any sense since I was never in an accident. They told me to fill out what I knew on it and send it back. I filled it out with large letters stating I hadn’t been in an accident.
I never heard from them again on it and I assumed they moved on. This years renewal refected a 400 dollar increase in my insurance frim this “accident”
So either someone fraudulently made a claim against me or Arbella decided they needed more money. You decide.
This is the same company who had to send out refund checks for overpaid premiums becsuse they weren’t adjusting vehicle valuation. Basically charging the same rate every year likr it was a new vehicle.
Total scumbag operation. Avoid them like the plague.
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Coralee
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I find their customer service is rude and unresponsive. Their prices are also a little high for someone with a clean driving record. The claim process I went through was pretty easy, probably because the accident wasn’t my fault. When they found out that I switched to Geico, they complained how bad Geico was and gave me a “you’ll see how bad they are, and you’ll come crawling back to us” kind of attitude. They told me I had to contact Geico because Geico didn’t tell them that I switched (some weird MA law I suppose.) I don’t see why “I” had to do anything for them.
I got attitude instead of a professional “I’m sorry you decided not to use our insurance anymore how could we improve our service?”
Is it any wonder I switched?
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Steve p
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Not impressed with this company’s response to my family’s needs after an auto they insured went airborn through my yard. They will not send an appraiser to review the damages, and I cannot get a response on whether or how much dangerous debris can be removed. I’m becoming more and more frustrated with their TOTAL LACK OF COMMUNICATION. I’ll have to hire an attorney to recover real (estate) damage, along with all personal property stored in a shed that no longer exists. I’m SO glad I have Vermount Mutual & Commerce. STAY AWAY FROM THIS COMPANY IF POSSIBLE!
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Amara
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Have had Arbella for over 25 years with personal and business insurances. Paid over $250,000.00 in premiums combined. Have had nothing but problems with them! People are extremely rude and not at all helpful! They DO NOT care one bit about their customers!!! Was rearended recently at a stop light by someone with Commerce. Thinking the person might want to pay me directly and save the surcharge, I did all the running around and got the price for parts and estimates from three different places as weel as directly from Ford. However, Commerce called me directly and was very polite and offered to take care of it without going through Arbella. So, not knowing what to do, I went through my own insurance company Arbella and what a mistake it proved to be! Went to Arbella drive through and told the appraiser at Arbella the two parts needed to fix the bumper and had paper work from Ford showing my VIN number and the two parts needed to fix it. Arbella appraiser was so lazy that he wrote for one of the two parts from an aftermarket company which I called directly and whom does not even have the part. Then he proceeded to write in the comment section that he completed the appraisal on Saturday and could not verify with Ford because parts were closed on Saturday. All this and Arbella was not even paying for it as Commerce was. This is what a quarter of a million dollars worth of premiums gets you. This is only one example. I could fill pages and pages with horror stories of how poorly Arbella treats their customers. Only kept them for so long as my insurance agency only sold two companies and the other on did not cover everything we needed. Changed insurance agencies after 40 years and taking everything out of Arbella. In fact, the people at Commerce were so nice to me without me being thier customer, I decided to become one! Arbella’s motto is pay your over $250,000.00 in premiums on time but DO NOT expect anything from us even when we are not paying for it in the end! I would not doubt it if Arbella pocketd what Commerce paid them for rearending me. Arbella certainly did not pay me to fix my Lincoln. Stay away from Arbella at all costs! And, it will cost you!!!
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Joseph Marino
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Just had a small parking lot fender bender. The Arbella (female) claims rep was extremely rude. I can’t believe how I was treated. I just recently changed over to Arbella. I am now regretting that decision. Beware of Bella!
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Carla
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I’ve had Arbella for over 25 years – claimswise never a problem – everyone has always been very professional and helpful.
Costwise – they’re getting outrageous. My insurance doubled after a crash – my fault – that caused less than $500 damage to the other vehicle. Arbella will collect from me, over $5,000 dollars in surcharges !!
My daughter paid a premium for her policy because she was a brand new driver – now no longer a brand new driver, her policy went up over $400 a year.
We’re shopping for a new company now. Love the service, can’t afford them anymore.
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Heather
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Arbella is one of the best companies I’ve ever had. Our dedicated customer service agent and our personal insurance consultant are always friendly, knowledgeable, and responsive. Thanks to my consultant’s recommendations we had the coverage necessary when we had a really bad accident. The claims team has been compassionate and professional. Thanks to these extraordinary people, we always feel confident that we’re protected. I’ve already sent my family and friends to our agent, and now they’re covered too.
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Edward Durand
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I was involved in a multicar accident, not my fault, and Arbella quickly sent me a check for damages. So far so good…Then I tried to deposit the check in my account but wait here is the catch. The check had to be co-signed by JP Morgan bank which Arbella claimed had a lien on my car. I paid cash for the car so there can be no lien legally on this vehicle. I was told to find my title which I have somewhere but being Christmas I can not find it and now i have to go to the RMV to pay for a copy of my title. My agent is great but I am upset and here it is Christmas Eve, Baaaah Humbug Arbella.
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Steve
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I had been an Arbella automobile insurance subscriber for more than ten [10] years.
I was involved in a motor vehicle accident, in which the other driver was extremely negligent in operating his motor vehicle and displayed total disregard for safety when he make an illegal left-hand turn through an intersection and in my lane of travel.
As a result, my vehicle collided with his vehicle in my lane of travel within the intersection. Both this driver and I called 911; quite possibly for different reasons.
I observed the other driver stumbling as he exited his vehicle and did not know if he was under the influence of a substance and therefore impaired, or if he was injured.
After the police and fire/rescue arrived, it was quickly determined that neither him or myself required any medical attention. The police dismissed the fire/rescue personnel and began to facilitate the exchange of information.
This other driver also had Arbella automobile insurance. He also fabricated a false story as to how the incident occurred.
The police did not cite either him or me, and our vehicles were able to be driven away; thanks to my defensive driving and quick reaction to his idiotic behavior.
I immediately filed a claim with Arbella. The Claims Rep. was extremely rude, condescending, and dismissive.
I was told that an independent party would be sent out to investigate the scene of the accident; monitor the flow of traffic and traffic signal sequences, etc.
I had to contact Arbella again to follow up on this investigation as I was not being updated. I had discovered that the “independent party” did not collect enough evidence to determine who was at fault. I was then told that Arbella would have to wait for the police report to be sent to them.
Several months had passed, and every moth I had to call for an update. I was continually told that this police report had yet to be filed.
On the fifth [5th] month, I personally went to the police station to inquire about this police report.
The desk officer kindly showed me a hard copy of the police report which was filed on the same day as the accident.
The report stated that no one was cited, no one required medical attention, and therefore no investigation was needed.
I immediately informed Arbella of this and the information was received very rudely by the Claims Rep.
A week later, I had to contact Arbella again for a follow up, and I was told that the decision was determined to be a fifty-fifty [50/50]; fifty [50] percent [%] the other driver’s fault, and fifty [50] percent [%] my fault.
I am very confident that if it had not been for the other driver having Arbella insurance as well, that I would have been represented much more fairly and effectively. I am also confident that the claims process would not be stalled as well.
I am no longer an Arbella insurance subscriber as their business practices and lack of fiduciary responsibility appalls me.
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Jeff
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arbella is a horrible company. they’re service is the worst i think there could be. they are rude, dissmissive, and very shady. i would not recommend this company to anyone. if you need insurance i think you should go to the mob first, they would be a better choice.
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AMcWilliams
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I believe that Arbella is one of the better auto insurance companies out there right now. They offer great customer service and are readily available whenever I need to make a claim or request infomation about my policy. Although they are known for being one of the more expensive insurance companies, you definately get what you pay for! I have also told some of my friends and family about Arbella, and they switched over and could not be happier!
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