Progressive Insurance Scores Big In Pennsylvania

A Customer Review from J. Rosenblum in Pennsylvania

Progressive in Pennsylvania

I have had my automobile coverage with Progressive Insurance for over 10 years. I think they are the best auto insurer for a variety of reasons. First, their online website is very user-friendly. The site is very clear and concise. One can select various options needed for insurance – full tort or limited tort, comprehensive, collision, insured and non insured driver medical coverage  –  with complete ease.

When I’ve ever had questions, I could e-mail a representative on a particular coverage and their customer service responded within a few hours. I also could compare my insurance needs and make certain my prices were competitive with other carriers. As an IT developer, I noticed that Progressive takes advantage of RSS feeds. This makes me think there is a more interactive feel with the company. They utilize Real Syndication Service by updating blogs, streaming media, and updating news items directly on their website.

But more importantly, when I got into an accident (on a Friday night), Progressive was very responsive in handling my claim. I called their 1-800 number and reported the accident. After giving information about the accident, which took about 15 minutes, the Progressive representative walked me through what would happen within the next few days. He explained that I should inform Progressive what body shop my car was towed to, so that a claim examiner could give me an estimate on the repairs. He then explained that once the estimate was completed, Progressive would cut me a check so that my car could be repaired as soon as possible.

Within 2 days, Progressive had their claim examiner look at my car, and I received a check on the 3rd day after my accident (the following Monday). I signed the check over to the body shop and my car was fixed in about 2 weeks. Before I received my check for the auto repairs, I called Progressive about renting a car. The representative explained to me that this benefit was part of my insurance coverage. She arranged for a rental company to send me a car to my house. I had the rental car to go to work that Monday morning and met the Progressive claims rep at the body shop later that day. I had no billing issues with the car rental at all.

Progressive was very easy to deal with. They were professional and very user-friendly. Since that accident, I’ve received countless offers to switch my car insurance. But in my opinion, an insurer is only as good, as when you need them for a service or claim. Progressive has outstanding customer service, and I am very happy with their service. They’ve helped me through a very stressful situation. And since the accident was deemed not my fault by the police report, my auto insurance did not rise at all. I strongly recommend Progressive for automobile coverage.

– J. Rosenblum, Pennsylvania

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