The Hartford Reviews
Hartford Reviews – Still based in Hartford, CT
The Hartford Financial Services Group (HIG) sells auto insurance along with other financial service products. Originally begun in 1810, The Hartford is one of the oldest insurance companies in the United States. They are still headquarted in Hartford, Connecticut. The following Hartford reviews are from actual customers
The Hartford sells car insuance through AARP and independent agencies. If you have an experience with The Hartford, leave a review – good or bad.
To see reviews for a different company, checkout these auto insurance reviews.
For GEICO reviews, click here.
For Erie reviews, click here.
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Reviews (20)
Carolyn E
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Great service from beginning to end! My daughter got damaged by a tree trunk on the east coast. I may have submitted a previous review before I it the stars…oops. Really wanted to give 5 stars on all category. The cash value given was very fair and the processing time was quick — and this was in the middle of the hurricane winds season that caused a tree branch to fell that totaled the car!
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D Moss
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I have been with the Hartford for 15 years I had a problem with a payment going through due to my Debit card being replaced with a new card I paid it on the 2nd of February. I was not aware that the old Card number was on the site the payment was not honored due to the change. My policy was canceled immediately because of this misunderstanding when I called the Hartford on the 19th of February to Re-instate after I got a letter from them dated February 11th They would not Re-instate unless I paid the full balance for the whole year of close to $500.00 I asked if I could make a payment or even half of the amount they said no because I did not contact them soon enough. Remember the letter was dated the 11th of February which means it still needed to be mailed so the 13thor 14th it would have arrived. So 7 days or under is the time frame that you are supposed to contact them I guess. I have never had an accident or any problems always paid my bill, again customer 15 years. In the past if there was a problem with a credit card it was no problem to reinstate and take the monthly payment (which happened once before a few years ago) lucky I had a credit card or else I would have not been able to reinstate the policy and been left without insurance. This is totally unreasonable as I started with the policy because of AARP thus Hartford deals with older people that may not be able to contact them in the time frame of under a week due to illness or family illness plus most older people are on a fixed income and may not be able to pay the whole year off. I don’t know what happened with this company they used to be caring but not any more they are now nothing more than another greedy insurance company that cares more for profit then for people needless to say after this I will not be continuing with the Hartford and will not recommend anyone else to do business with them.
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Josh
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My mother was insured through them and she was rear ended at a stand still by someone doing fifty. She has been on disability for the last seven years and they suddenly and without warning cut her benefits. They claim there are jobs she can do that would be accommodating for her which she would love nothing more than to return to work. However when she asked for the location of the jobs she was informed the job does not have to be open, in the same area, or even exist any more. There just has to be a job she is able to do…She is currently fighting to save her home and trying to get what she paid for. Avoid this company AT ALL COSTS. It astounds me that the “Oldest insurance company in the United States” Can actively screw their customers and stay in business.
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Lisa
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I was recently in a accident with a woman who has Hartford. She was at fault for the accident even though she didnt get a ticket. The officer clearly stated to me she was at fault and in the police report he stated that she struck me. I personally called the officer to confirm the report was correct and he again stated she was at fault. Hartford decided to tell me I was at fault and it didnt matter what the officer said or what it said in the report because he wasnt a licensed adjuster. (The cop clearly wasn’t estimating my damages to my car, he was telling me who was at FAULT because he is trained to know who was at fault.) The woman at Hartford was an idiot and clearly was trying to get one over on me. I will be getting a lawyer and getting a written statement from the officer again stating the other woman is at fault. I hope Hartford as a good lawyer because a judge will not go against a REPORT or and OFFICER that clearly states the other women is at fault.
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Ann
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Separate from my auto accident my beef is with my agent. This person was completely non communicative and I had to contact Hartford numerous to get any kind of response, explanation, or answers. I paid to have Hartford represent me but not only did that not happen proactively but my witnesses were never spoken to until the other insurance made a dishonest assessment. Lazy, unprofessional and I would not recommend Hartford.
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Mike
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WORST INSURANCE EVER! Not only di not fight for me when dealing with a fraudulent claim, the double my isurance. Police report showed no fault and statment from police on possible fraud yet they paid it out and still doubled my fee. Very difficult to get hold of customer service and then once contacted they were very rude and condesending. 30 years of driving, no tickets no accidents and never have I been trated that way. Hartford stinks. Do Not use them. Bait n Switch tactics.
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ed
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each year my auto and homeowners goes up. i have had no tickets nor accidents and yet the increase is substantial. AARP is suppose to protect seniors from such things and yet they have done nothing to mhelp me. it is time to move on.
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Richard Osswald
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Our auto insurance rates skyrocketed over 25% in one year, despite the fact that we’ve had no accidents, no violations, a perfect credit rating, and are the target market for most insurance companies. I am age 66 and semi-retired, my wife is a 62 year old professional, and we are in good health.
Well, after some investigation, I think I have discovered why our rates were raised.
The Hartford most likely increased our rates because of OUR AGE! Now isn’t that ironic. The Hartford is the company of choice for AARP, the so-called leading advocate for the elderly and retired in the USA.
Here’s the claim: “If you are age 50 or older, once you’re insured through this Program for at least 60 days, you cannot be refused renewal.” However, they just price themselves out of the ballpark and get rid of you that way. Just try shopping for rates when you are age 75!
Insurance is one of the biggest scams in this country, and it ought to be a crime.
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Sunil
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I just joined Hartford insurance (auto and home) and unfortunately had a comprehensive accident within the first month. Theclaim was processed promptly with no hassels. Very courteouscustomer service and claim handler. Absolutely no complaints.
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Cara
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Genuinely the worst service I have ever received. It’s like everytime I called the Hartford and gave them information they immediately deleted it. I hope I never have to come in contact with another Hartford representative again. then again all insurance companies are the devil
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An innocent victum
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I was in a head-on collision with one of their clients. During the first week after the accident they failed to return my phone calls. Then when I finally talked with the supervisor she was abrasive and rude saying, “You can’t just call here making demands.” I was simply asking how long I could keep the rental car after the offer was made by my insurance on the totaled car. Because of this treatment I am getting a lawyer and I advise you to do the same.
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krod
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The Hartford dropped me for an accident… Beware they will drop if you have to use them.
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A. Alexander
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I was insured by the Hartford Co. I had a accident in 2/2011. A car backed into me. I was injured and the Hartford re fuses to honor my claim, I was not at fault. The Hartford Co. has told so many lies I do not know what to do. The Hartford Co. should be run out of town.
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Regith
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Hartford is the worst insurance company i have ever knew…. It never accepts claims and cheats everyone. they are interested only in their profit. Very bad
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Steve
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I have had Hartford for about 3 years now, my claim is being denied because I don’t have collision insurance, have comprehensive with $100.00 deductible , the claim started as a glass breakage of my camper shell rear window , only stated simply as it was bumped and broke into a million pieces , the claim was accepted, the problem is the manufacture Glasstite no longer makes a rear window for the Targa shell , was new in 1999, so Hartford had me contact their RV Company , they could not make one due to it had a 110 deg curve, they told me to find a local Denver company to make it, only had one estimate of $2000.00; then was told to change it to a non-glass claim, that is when the problems started, I was told loading of materials is not covered unless I have collision, even though I was parked when the glass door fell and hit the wood, I could not find this exception in my policy,( the service rep. wrote it up to replace it) if they don’t replace the shell minus my deductible , I will be looking for another insurance company,
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Vickie
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I have had Hartford Insurance for 10 years, through AARP..It started out low, but each birthday is an increase. I sold a car and bought another, called them and gave information. When renewal came up realized they had not insured new car, I was driving for months with no insurance. Then got new policy and it had gone up over 400.00, they took the miles down wrong. Got that straight and decided to check other insurance companies…everyone (4) gave me a lower quote and with more coverage. I have never had a claim with them and now will go on to another company. They sent me a letter about renewal and they even had my last name wrong…STAY AWAY FROM THIS COMPANY, just sorry I didn’t wise up sooner, would have save myself lots of money.
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victor p
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I cancelled my insurance and car policy with aarp, they do not protect their customers, when I had damages in my house caused by a contractor, it took many days for the adjuster from aarp to come and he did not care about my problem and I ended up fighting with him, finally the other insurance company paid in full and the adjuster was friendly and very considered with me. If you have insurance with that company it will be better if you cancelled their services, that what I did, now I got State Farm.
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D Smith
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I purchased a USED vehicle [2001] in 2007, Upon advising this insurance company of my purchase, the correct odometer reading was given to the insurance representative..This company configures insurance rates per mileage driven in a 2 year period, adjusting their rates per policy holder accordingly. [as advised by the CSR I spoke with]
Imagine the unpleasant shock I received when I received their annual policy renewal notice this past week..it was for over $1,000.00!..I called the office and complained about the $400.00 increase..Upon investigating, they found that the mileage recorded in their system was only 77 miles, instead of 77,000 miles…In order for me to receive an amended bill, I must submit to them the original mileage when I purchased the vehicle in 2007..in other words, I have to jump through hoops because of their errors…I opted instead to go elsewhere..How many other people are they doing this to besides me?
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K smith
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I have had Hartford for 10 years and they droped me because of a clarical error on their part. when I called they said that once the canclation process has started they can’t reverse it, even thought they admited fault. When I called and compared quotes to other service providers I found I had been overpaying 25%!
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A Clark
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I am amazed at the fantastic price that I get from The Hartford. I’m with ARRP, so that has a lot to do with it. I’ve been with them for over five years and have only had one fender bender, when someone backed into my parked car. I notified the claims center, after exchanging information, in case the other driver’s insurance company called them. I only carry collision, on that car, since it is an older car. The claims officer got very paranoid, asking me if I understood that my car wasn’t covered, under my policy. I managed to calm her down and tried to explain that I was just notifying them, in case the other insurance company called. She asked me three times, totaled, if I understood that my car wasn’t covered. I must admit that it does worry me a little, but I am counting on AARP, to carry some weight with them, if I ever have to make a claim.
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