Direct Auto Insurance Reviews
Direct Auto Insurance is one of newer insurance companies in the country.
Direct Auto Insurance has only been around since 2007 and is sold through independent insurance agents in a limited area. While they will provide car insurance to almost everyone, their focus is on the non-standard auto insurance for the Hispanic community.
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Reviews (1)
C. Harris
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I would not recommend anyone bother dealing with Direct Auto Insurance. They have the worst customer service around! You have to argue with them to get anything done and make them understand what you want! I still am fighting with them to get my issues straight! It is simply not worth the hassle. I feel that they take advantage of the fact that they insure anyone regardless of their driving record and do not care how they treat people. They took advantage of me! Their prices are not the greatest either. You have to drop your levels of coverage in order to get a half way decent price that a person can afford. Their pick your date pitch is a scam. You cant get that unless you play more on your low deposit which is not all that low. There are many different companies that offer the same type of insurance and you get much better treatment! Their customer service treats you like you are just a number and not a person. In my opinion, they want you to take whatever they say and like it, or you can go somewhere else. I worked in customer service as a supervisor for over 12 years and have never been treated so poorly. They think that they are the only game in town when it comes to car insurance and they are not! I highly recommend that anyone that has Direct now run do not walk to your nearest insurance agent and get different coverage! Save yourself the time, frustration and money not dealing with Direct insurance anymore! I know I am looking for new coverage now! If you need coverage that fits in with what Direct Auto does, there are a lot of other options to that type of coverage.
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