Auto Insurance Company Reviews
Exceptional rating marked with ballpoint pen. Could be performance appraisal, customer service rating, business evaluation.
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Reviews (2)
Marc Bakst
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“Grange treated me like family”
Nobody likes to get into an accident especially if you’re the guilty party. I hadn’t had a car accident in over 20 years and this one totaled my small Toyota Yaris. Although I walked away from the accident with just a “Glued up Head”, I felt terrible and was afraid my Insurance company was going to treat me harshly by either stalling my payment, not giving me true value for my car or worse yet saying since I caused the accident “You get Nothing!!!!!”.
That certainly was not the case with Grange Mutual. Mike, my claims rep was cool and calm over the phone. He wanted to make sure I was alright. He cared about my health; he made sure that I had a loaner to use until my claim was decided. He then transferred me to their medical representative who said not to worry about any medical bills from my hospital visit as my coverage included medical. On top of that since my car was totaled I did not have to pay the $500 deductible for the settlement.
Trying to decide what your cars’ value is worth can be trying and Mike assured me that Grange had a good reputation of giving good value for totaled cars, I felt relieved. Since the adjuster had a very busy week it took some time to get the report back from Grange as to the value. When I questioned some of the unrelated accident damage to the car which was said to be on the car I worked with Mike’s direct supervisor, and after e-mailing some pictures I noted some damage that was there and damage that must have come from the towing of the car. Mikes supervisor quickly agreed to a revision of the car value adding $500 to the value of the car.
Am I happy with the claims process of Garage Insurance? You bet I am. Within a week of my accident I am in a replacement car with not one hassle from Grange. I salute them and my Independent Insurance Agent for recommending them to me. I truly feel part of the Grange Family.
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Meghan Mercier
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Hanover is Great!
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